Streamline and enhance your organisation’s complaints procedure with our intuitive complaints management module. Effortlessly, record, manage and resolve customer complaints, all in one central location. With automated responses, notifications, reminders and action alerts, handling complaints and assigning follow up actions in line with your organisations complaints policy couldn’t be easier. Our comprehensive reporting tools provide valuable insights into your organisation’s complaint data, allowing you to identify recurring issues and areas for improvement.

Our complaints management module provides a clear and structured outline of the investigation and review process for each complaint, allowing you to record key information and set deadlines for any immediate actions. Our complaints management module empowers your organisation to address customer concerns proactively, improve customer satisfaction, and provide better customer support.

Book a free software demonstration today and experience the benefits of our intuitive complaints management solution.

Complaints Management

Benefits of our Complaints Management Module

Address Complaints in a Timely Manner

Improve Customer Satisfaction and Customer Support

Automatic Notifications, Alerts and Actions

Remain Compliant With Guidelines and Policies

Got a question about Complaints Management?

    *I am happy for Vantage Technologies Limited to retain my contact details in accordance with theData Protection & Privacy Policy

    Key Features of Complaints Management

    Easily Customisable

    As with all our software modules, our complaints management module can be easily customised to your organisation’s unique requirements. With our integrated form editor, you can easily tailor the data being recorded to ensure it aligns with your specific requirements.

    Comprehensive Reporting

    With our software, you can effortlessly generate comprehensive reports that provide you with valuable insights into your complaints data. These reports enable you to effectively analyse and evaluate your organisations complaints, highlighting areas for improvement and informing next steps.

    Automatic Notifications and Alerts

    Never miss any related alerts or assigned actions, our software allows you to assign actions to individuals on any module, notify staff members that their attention is required, and notify them of follow up actions to be completed.

    Take a look at our full range of solutions here.