Junior Support Officer

Are you ready to kickstart your career in a growing tech company?

At Vantage Technologies, we’re on the lookout for a motivated and ambitious individual to join us as a Junior Support Officer.

This entry-level role offers the perfect opportunity for someone eager to learn, develop, and grow alongside a company that is transforming the way healthcare organisations manage risk, compliance, and operations.

Workers with headsets on at their computers.

As a Junior Support Officer, you’ll play a crucial role in ensuring our customers get the most from our software. You’ll provide first-line support, managing customer queries and resolving issues through our helpdesk system. Along the way, you’ll build a deep understanding of our product by collaborating with experienced team members and shadowing senior staff during system implementations and upgrades.

This isn’t just another support role—it’s a stepping stone to a dynamic career at Vantage. With our commitment to nurturing talent, you’ll have the chance to progress into more senior positions. We’re invested in your growth and success, offering structured learning, mentorship, and real-world experience to help you reach your potential.

If you’re organised, customer-focused, and excited about the idea of making a real impact in the healthcare tech sector, we’d love to hear from you. Join Vantage Technologies and be part of a team where your career development is just as important as the work we do for our customers.

Customer Success Specialist

We are looking for a Customer Success Specialist to support our Customer Success Manager in building and maintaining strong relationships with our customers. This is an exciting opportunity for a motivated and customer-focused individual to play a key role in ensuring a seamless and positive experience for our clients.

The Customer Success Specialist will be responsible for ensuring ongoing customer satisfaction starting from the initial onboarding. This role is ideal for someone who is eager to learn, proactive, and passionate about customer satisfaction.

Working directly with clients, the Customer Success Specialist will address their needs, solve problems, and ensure a seamless experience throughout their journey with us. Collaboration with internal teams is essential to ensure customer questions and concerns are resolved in a timely manner.

Woman smiling with headset on.

Careers
at Vantage

Help Healthcare Teams Work with More Clarity, Confidence, and Care

At Vantage, we’re a small, ambitious team building software that supports healthcare organisations across the UK.

Whether you work in customer success, implementation, product or commercial, you’ll be close to the work and able to see the difference you make.

Your ideas will be heard, your contribution will be valued, and you’ll help healthcare teams create clearer processes, stronger governance and safer environments for care.

Why Join Vantage?

We’re collaborative, down to earth and proud of doing things properly. You’ll have the freedom to take ownership, contribute ideas and play a real part in how Vantage develops.

Because we’re a close-knit team, you won’t feel removed from decisions or the impact of your work. You’ll work closely with colleagues across the business, learn quickly and have the opportunity to take on new challenges as Vantage grows.

We value people who care about the quality of their work, support those around them and want to keep improving. In return, we’ll give you the trust, support and space to grow with us.

Our People Are Our Advantage

For over 35 years, we’ve worked alongside healthcare organisations to make important processes easier to manage. Today, close to 200 organisations trust Vantage to support how they manage governance, safety and quality.

What makes Vantage feel different is the people behind it.

We’re a small, ambitious team where people are trusted to take ownership, contribute ideas, and make a real impact. And, as Vantage grows, there’s room to grow with us too.

Cameron Joshi
Account Executive

Vantage is a place where hard work is recognised, people are trusted to make an impact, and support is always available. For me, the most rewarding part is building relationships with prospects, understanding their challenges, and seeing that work turn into successful outcomes.

“The progression opportunities here have helped me grow both professionally and personally.”

Lisa Burnham
Customer Success Lead

Vantage is a great place to work because people are encouraged to share ideas, contribute to the company’s success, and make a real impact. The team is close-knit and supportive, with strong collaboration across departments.

“No matter your role, your input is valued and you have the opportunity to make a real impact.”

Isabella Allen
Implementation Officer

Vantage is a great place to work because of the people. There’s a strong team culture, even though we work remotely, and I’ve always felt that my ideas and contributions are valued. I’ve also had the opportunity to progress quickly from Junior Support Officer to Implementation Officer, while working closely with customers and seeing the impact our work has on their organisations.

“Vantage has made me feel valued from the start.”

Our Values

We care
about customers, colleagues and the difference our work makes.

We go beyond
we put the right outcome first and do not stop at “good enough”.

We make things better
we solve problems, improve processes and look for smarter ways to work.

We win together
we share knowledge, support each other and celebrate progress as a team.

We own the outcome
we take responsibility, follow through and focus on results that matter.

Our Vacancies

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Join us and help make healthcare safer, smarter and better connected.

If you want to do work that matters, with people who care about getting it right, we’d love to hear from you.