Douglas Macmillan Hospice is a charity that provides hospice services free of charge to adults, young adults and children living with a life-limiting illnesses in Stoke-on-Trent, North Staffordshire and the surrounding areas. Douglas Macmillan also provide exceptional supportive care for their families and carers. Through their team of dedicated professionals, they provide compassionate care within a friendly and peaceful environment both at the hospice or in a family’s home.

Their commitment to personalised attention ensures that patients are treated with dignity, respect, and utmost compassion. Douglas Macmillan Hospice strive to deliver the very best quality of care to meet the ever-changing needs of their local community.

How Vantage Software has helped Douglas Macmillan Hospice

Prior to implementing Vantage, Douglas Macmillan Hospice were using a combination of an electronic system and paper based forms for their incident/accident reporting and beyond. Speaking to Douglas Macmillan’s Head of IT, Steve Ledoux, we were keen to learn more about how Vantage software had improved efficiencies and processes at the hospice:

Have you improved efficiencies within your charity since purchasing Vantage Software, and if so in which areas?

Because Vantage is web-based it means we can access the Incident Management system from all of our locations without having to provide a server to host it, a backup system to back it up and creating and managing firewall rules to allow access from the internet to our other sites and locations.

Why did you decide on Vantage as a solution?

Price was very competitive; we could have Vantage with all its modules for less than the solution we were using.

Ease of support – we didn’t need to have a developer on hand every time we wanted to tweak the system.

Ease of use – the web-based forms are easier on the eye and make more sense than the equivalent on our old system

As a result of implementing Vantage Software have you identified any financial savings for your charity?

It’s cheaper than our previous system, with all the extra modules! Automated reporting and workflows have meant less time is spent looking for and extracting data from the system.

Did you appreciate that Vantage Software can be customised to meet your organisation’s needs?

Yes, it meant we could make the system as we wanted it rather than trying to fit our processes around the software solution.

Do you feel you get good support from the Vantage team, regarding implementing the software, training, and support?

Vantage support has given us all the help and guidance we needed. We felt very supported from start to completion.

What do you think are the main benefits Vantage software has brought to your organisation?

It’s allowed us to link together what used to be disparate databases, lists, spreadsheets, and paper processes and make them available to all users across all of our sites.

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