Our helpdesk module is highly customisable, easy to use, and can be tailored to meet the specific needs of your organisation. From IT to facilities, with our range of features, logging support issues has never been simpler and more efficient. Our software allows you to organise, prioritise, and assign support requests to the right team member or department with ease. Our software also includes a knowledge base that provides people with helpful manuals and resources, reducing the number of support tickets your organisation has to handle.

Take advantage of our reporting and analytics tools that provide valuable insights into your organisations performance, allowing you to identify areas for improvement and make data-driven decisions. With Vantage software, you can improve the efficiency and effectiveness of your organisation while providing the best possible support experience.

Book a free software demonstration today and experience the benefits of our intuitive helpdesk module.

Helpdesk

Benefits of our Helpdesk Module

Effectively Manage, Prioritise and Assign Requests

Improve Efficiency and Maximise Resources

Automatic Notifications, Alerts and Actions

Easily Track the Status of Support Requests

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    Key Features of Our Helpdesk Module

    Easily Customisable

    All our software modules can be easily customised to your organisation’s unique requirements. With our integrated form editor, you can easily tailor the data being recorded to ensure it aligns with your specific requirements.

    Comprehensive Reporting

    With our software, you can effortlessly generate comprehensive reports that provide you with valuable insights into your helpdesk data. Enabling you to effectively analyse and track your organisation’s support requests. Effectively analyse closure of issues, and easily identify areas for improvement.

    Automatic Notifications and Alerts

    Never miss any helpdesk related alerts or assigned actions, with our automated alerts and email notifications. Ensure requests are completed on time and delivered to the right people, with reminder alerts for request due dates, requested actions and detailed request notes.

    Take a look at our full range of solutions here.