Feedback & Customer Relations Software

Securely centralise and streamline your feedback data, making it easier than ever to gather, analyse, and act on valuable insights from staff, customers and service users.

Custom Feedback Surveys

Create and distribute feedback surveys to gain valuable insight

Complaint and Compliment Logging

Efficiently manage and action complaints and compliments

Anonymous Freedom to Speak Up

A safe and secure space for people to raise concerns

Easy to Use WebForms

Collect valuable feedback without the need to log in

Automated Feedback Alerts

Keep staff in the loop of all types of received feedback

Key Benefits of Vantage’s Feedback & Customer Relations Software

  • Promote a culture of openness and transparency

  • Remain compliant with feedback response times and policies

  • Gain valuable learnings from positive and negative feedback

  • Improve staff morale and demonstrate excellence

  • Save time and resources on collecting feedback

Yes! Our Feedback and Customer Relations modules enable your organisation to document and evidence the feedback received from customers and service users.

By centralising this valuable information in one location, you can easily provide it to regulators, such as the CQC. Additionally, you can plan and showcase the actions taken and lessons learned from the feedback, offering assurance to regulators that your organisation actively collects, reviews, and acts on all feedback.

Absolutely! Our Surveys module allows your organisation to create custom surveys and questionnaires, accessible through a unique, customisable URL.

This makes it easy to distribute and collect valuable feedback from your customers, ensuring the data is readily available for review, response, and action.

By implementing our Feedback and Customer Relations modules, your organisation can drastically reduce its paper trail and eliminate the inefficiencies of paper-based processes.

With our software, you can collect, review, and take action on feedback directly, eliminating the hassle of managing paper forms. Additionally, all feedback collected within our modules can be easily reported on, enabling detailed data and trend analysis.

Key Features of Vantage’s Feedback & Customer Relations Software

  • Anonymously report any concerns via Freedom to Speak Up

  • Develop clear actions plans based on received feedback

  • Manage complaints, concerns and compliments in one central location

  • Set formal feedback response times and reminders

  • Attach and store original feedback documentation as supporting evidence

Feedback & Customer Relations Software Modules:

Complaints & Compliments

Record, manage and review complaints and compliments

Subject Access Requests

Expertly manage and review received requests for individuals data

Surveys

Create, distribute, and manage surveys to gain meaningful feedback

Freedom to Speak Up

Manage concerns and promote a culture of transparency

“The charity has made a significant cost saving by switching to Vantage… The fact that we could design modules to meet the needs of our organisation was one of the main reasons we chose Vantage.“

“Vantage has given us an affordable, robust platform to monitor Health, Safety and Compliance performance. We have streamlined a number of processes and have benefitted significantly.“

“It’s allowed us to link together what used to be disparate lists, spreadsheets, and paper processes… Automated reporting and workflows have meant less time is spent looking for and extracting data from the system.“

Book your Feedback & Customer Relations demonstration today!

Whether you’re moving from paper or spreadsheet-based processes or replacing your current feedback management system, Vantage can support you at every stage of your journey!